UNIwise and Comm100 partner to enable real-time, two-way communication with students during high-stakes exams
Standardised excellence, extended flexibility. At UNIwise, we believe the assessment experience should be predictable and safe while still allowing the flexibility some disciplines require. We’re pleased to announce our partnership with Comm100 that helps institutions run secure, compliant, two-way communication with students during an exam. Used alongside WISEflow, Comm100 provides a controlled, auditable chat channel so students can get timely help and staff can resolve issues without breaking the exam flow.
Enhancing exam communication with Comm100 and WISEflow
Even the best-planned exams can surface time-critical questions from students - clarifications, accessibility needs, technical issues, or invigilation checks. Traditional methods like hand-raising or one-way messaging are often slow, disruptive, and hard to audit.
That’s why Comm100 is such a valuable addition to WISEflow.
Comm100 provides a secure, omnichannel communication platform that enables live chat, messaging, automation, and knowledge base all in one unified console. It’s already trusted by many higher education institutions to deliver real-time support across channels, backed by enterprise-grade security and analytics.
Key highlights relevant to exam operations include:
Live chat with automation options to triage common questions and escalate seamlessly to human invigilators.
Unified console for staff, so invigilators and support teams work from one place across channels - helpful when managing multiple exam rooms or cohorts.
Enterprise-grade security and compliance designed for regulated environments, plus role-based access and audit trails.
Together, WISEflow and Comm100 offer:
A reliable, exam-specific help channel: Students get quick answers without leaving the exam environment.
Operational control for staff: Invigilators and support teams manage all chats from one queue, apply consistent responses, and escalate when needed.
Auditability and compliance: Every interaction is logged, with transcripts and routing rules that support post-exam review and quality assurance.
It’s a partnership that brings clarity, speed, and control to digital exams - exactly when it matters most.
How WISEflow and Comm100 work together
The solutions are designed to be used side-by-side, keeping your core assessment lifecycle in WISEflow and your real-time communication in Comm100 so teams get the best tool for each job without adding friction.
A typical setup looks like this:
1. Prepare in WISEflow: Build and schedule the assessment as usual: participants, timing, materials, accommodations.
2. Configure in Comm100: Create a dedicated exam queue with the right agents (invigilators, support staff), canned responses, and escalation paths. Enable a lightweight AI assistant for FAQs if desired.
3. Launch the channel: Provide students with a secure chat entry point (e.g., a unique link or widget surfaced via your exam instructions). The channel is limited to permitted participants during the exam window.
4. Run & resolve: Invigilators handle live chats from the Comm100 console, keeping candidates within exam flow. Complex cases are routed to technical support without leaving WISEflow for submissions or timing.
5. Review: After the session, use transcripts and analytics to improve processes and support QA or appeals.
Good to know: You can start with this side-by-side configuration. No heavy integration project required. UNIwise will provide joint guidance so you can adopt quickly, then expand automation and routing rules as your needs evolve.
Benefits for institutions
Faster, fairer resolution: Students get timely help without derailing the exam; staff handle volume efficiently with queueing, templates, and AI assist.
Consistency at scale: Standardised replies and escalation flows reduce variability across rooms, cohorts, and campuses.
Clear audit trail: Centralised transcripts support compliance, training, and continuous improvement.
Minimal change for assessors: WISEflow continues to manage submissions, marking, moderation, and feedback. No context switching for academic staff.
Getting started
The UNIwise and Comm100 teams will provide adoption playbooks, service-centre guidance, and joint sessions so you can stand up an exam communication channel quickly and confidently. If you’d like a walkthrough or to discuss your specific requirements for two-way communication during exams, book a conversation with UNIwise and we’ll help you evaluate the best configuration for your context.
